Warranty Claims Raised 2025
19
Verified Cases
All warranty claims are reviewed by authorized technicians before approval.
If your electric scooter, e-bike, or electric dirt bike has a genuine manufacturer defect, DubaiScooters.ae will support you through inspection, diagnosis, repair, or replacement according to the warranty terms below.
All warranty claims are reviewed by authorized technicians before approval.
Resolved cases: 19 / 19
Need help with a product? Contact our support team with your order number, photos, and video proof.
📧 Contact SupportDubaiScooters.ae provides a 12-month limited warranty for motor and battery only, subject to inspection and warranty eligibility.
This motor and battery warranty applies to products purchased from DubaiScooters.ae or verified UAE authorized sellers.
Kugoo Kugoo Kirin Engwe Xiaomi Segway Ninebot WindhorseTo remain eligible for warranty support, the customer must follow these conditions:
The motor and battery warranty may be immediately voided if any of the following are found:
Cutting, disconnecting, bypassing, removing, or modifying the original brake sensor system will immediately void warranty coverage related to the controller, motor, wiring harness, display, throttle system, braking system, and any connected electrical components.
Brake sensors are designed to cut motor power when the brake lever is pressed. If they are removed or disabled, the motor may continue pushing while the rider is braking. This creates abnormal stress, overheating, controller overload, electrical conflict, and excessive brake wear.
All claims must be submitted with clear evidence. Incomplete claims or missing video proof may be rejected or delayed.
Email support@dubaiscooters.ae with your warranty request.
Your email must include order number or invoice copy, video showing the problem, short description of the issue, and photo of serial number if available.
Our authorized technicians will inspect the product to confirm whether the issue is a manufacturing defect or damage caused by misuse, water, accident, modification, or unauthorized repair.
If approved, the defective motor or battery will be repaired or replaced. If the same part is unavailable, a compatible equivalent may be provided.
Warranty inspection and service must be handled only through authorized DubaiScooters.ae service channels.
| Warranty | Insurance |
|---|---|
| Warranty covers verified manufacturing defects in the motor or battery under normal personal use. | Insurance covers damage caused by external events such as accidents, crash damage, water exposure, misuse, or theft, depending on the insurance policy. |
| Warranty does not cover customer-caused damage, water damage, accidents, misuse, modification, or wear-and-tear. | Insurance may cover external damage only if the customer has purchased a separate insurance policy. |
This warranty policy is provided in accordance with UAE consumer protection principles. Where UAE law grants mandatory consumer rights, those rights take precedence over this policy.
DubaiScooters.ae may reject fake, tampered, incomplete, modified, or non-verifiable warranty claims. Warranty approval remains subject to inspection and confirmation by the authorized technical team.
© 2026 DubaiScooters.ae | Create Max FZ-LLC. All rights reserved.
Segway claims are handled only through the Segway Mobility app. Your scooter’s Serial Number (SN) is linked in the app, and warranty status is verified automatically.
The app links your device by Serial Number (SN). Warranty status appears automatically after pairing.
Tap Service → Warranty/Repair, select your device, and start a claim.
The case is routed to the regional Segway service partner. They’ll arrange drop‑off, shipping, or repair scheduling.
Do I contact the shop?
No. Claims are submitted in the app; Segway’s system assigns the case to the official service partner.
Second‑hand scooter?
You can pair and see status. Claims usually require original proof of purchase and region eligibility.
App won’t pair?
Check Bluetooth, battery, and try near outdoors. SN is also on the box/under-deck; contact Segway support via the app if pairing fails.
What voids warranty?
Water ingress, crash/impact damage, modifications, or repairs done by non‑authorized centers.
Can’t access the app? Use Segway’s official online repair portal: Request Repair. (One request per Serial Number.)
We are an authorized seller for Kugoo, Engwe & Kugoo Kirin. For warranty or paid service:
If your Segway claim is rejected or out of warranty, we offer paid diagnostics and repair (subject to parts availability).
Short Notice: Use only the original charger. Charge indoors on a hard, non‑flammable surface. Do not charge unattended or in heat/direct sun. Damage from misuse, overcharging, or improper storage/parking is not covered. DubaiScooters.ae is not responsible for incidents caused by customer negligence.
Warranty excludes damage, fire, or loss caused by misuse, negligence, improper charging/storage, third‑party chargers, unauthorized repairs/modifications, or failure to follow instructions. Proven manufacturer defects remain covered within the warranty period.
To the maximum extent permitted by law, DubaiScooters.ae/Create Max FZ‑LLC are not liable for loss, injury, or consequential damages arising from customer negligence, misuse, or breach of this Policy. Where liability cannot be excluded, it is limited to repair, replacement, or refund of the product.
You agree to indemnify and hold harmless DubaiScooters.ae/Create Max FZ‑LLC from claims and costs arising from your breach, misuse, or negligence.
In case of smoke/heat/fire, prioritize safety, evacuate, call Civil Defence (997)
This Policy supplements the user manual. Nothing here limits non‑waivable rights under applicable UAE consumer laws.