🛒 Return & Refund Policy – DubaiScooters.ae

Last updated: August 8, 2025

At DubaiScooters.ae, we prioritize transparency and customer satisfaction. This policy follows the UAE Consumer Protection Law, which protects your rights as a buyer.

🔁 1. Return & Warranty for Factory Defects (Within UAE Only)

DubaiScooters.ae offers support for defective or incorrect products within 7 days of delivery, in accordance with UAE law.

Factory Defect or Wrong Item: We offer replacement only for defective scooters or parts. Refunds are not provided unless legally required and no replacement is possible.
Condition: Product must be unused, unassembled, in original packaging, and reported within 7 days with clear video/photo proof.
How to Claim: Email support@dubaiscooters.ae with order number, details, and evidence.

❌ 2. Non-Returnable Items

Used or assembled products
Customized or modified scooters
Missing original packaging or accessories
Change of mind after use
Return requested after 7 days (unless under long-term warranty)

🌍 3. GCC Orders – Saudi Arabia, Qatar, Oman, Bahrain

For all orders outside the UAE:

We confirm your item via live video or detailed recorded video before shipping
Once you approve, the order is processed through shipping and cargo
No refund or cancellation is possible after shipping is initiated

This is because all shipping, customs, and tax fees are immediately forwarded to logistics teams and cannot be reversed.

📦 4. Return Procedure (UAE Only)

To initiate a return for a valid issue:

Contact us via WhatsApp or support@dubaiscooters.ae
Provide your order number, a clear explanation, and supporting video/photo
Our team will verify your claim within 2 business days

If approved, you may drop off the product at our service center or request pickup (pickup charges may apply unless our fault).

💵 5. Refunds (UAE Orders Only)

Payment Method	Refund Time
Credit/Debit Card	7–14 business days
Bank Transfer	3–7 business days
Cash on Delivery	Store Credit Only (valid for 6 months)

Note: Shipping, assembly, and customization charges are non-refundable.

🛠️ 6. International Warranty Support

For customers in Saudi Arabia, Qatar, Oman, Bahrain and other international locations:

We provide full product preview by video before shipping
If a defect appears within 7 days of delivery, we will send the required spare part free of charge
No full scooter replacement or refund is available due to shipping, customs, and tax restrictions

All claims must include video/photo evidence and be submitted to support@dubaiscooters.ae.

📍 7. Return Locations (UAE)

Dragon Mart 2 – Shop GC70
Deira City Center – Al Musalla Road

Please contact us prior to visiting for scheduling and inspection.

⚖️ 8. Legal Compliance – Understanding UAE Consumer Law

This return and warranty policy complies with the following laws:

Federal Law No. 24 of 2006: This is the core UAE Consumer Protection Law. It gives customers the right to be informed, protected, and to receive proper service. If a product is defective, the seller must repair or replace it within a reasonable time.
Cabinet Decision No. 66 of 2020: This regulation explains how sellers must handle returns, warranty, and replacement timelines. It also confirms that refunds are not mandatory if a replacement or repair is possible.

At DubaiScooters.ae, we fully respect these laws and ensure fair treatment to all customers.

📞 Need Help?

WhatsApp: +971 56 716 7994
Email: support@dubaiscooters.ae
Live Chat: www.dubaiscooters.ae

🛡️ Fair Use & Abuse Prevention Policy

Last updated: August 8, 2025

At DubaiScooters.ae, we are committed to providing excellent service and standing by our customers. To ensure fairness and protect our business from dishonest behavior, we have established this Fair Use & Abuse Prevention Policy.

🚫 1. Zero Tolerance for Fraud or Misuse

Submitting false or exaggerated defect claims
Returning products that have been used, damaged, or tampered with
Deliberately triggering warranty claims through misuse
Repeated return or refund requests beyond reasonable frequency
Harassment or abusive communication with staff

Such behavior may result in account suspension, warranty cancellation, or legal action under UAE commercial and cyber laws.

⚠️ 2. Fair Warranty and Service Use

Warranty is designed to support genuine issues only:

Applies only to factory/manufacturer defects
Does not cover wear & tear, accidents, or customer misuse
Spare part replacement is allowed once per part per warranty period

We maintain records, technician reports, and video logs for all warranty claims.

📦 3. Return & Refund Abuse Protection

Returns are valid only if product is unused and in original packaging
Assembled, used, or customized items are not eligible
Excessive return attempts may result in account restrictions

🛑 4. Respectful Conduct Required

We maintain a respectful and supportive environment. We will not tolerate:

Abusive or threatening language toward staff
Blackmail or pressure via social media reviews
Cyberbullying or online defamation

Violations will be handled under Federal Decree-Law No. 34 of 2021 (UAE Cybercrime Law).

🛡️ 5. Our Right to Deny Service

In line with Cabinet Decision No. 66 of 2020, we reserve the right to:

Refuse returns that do not meet our policy terms
Deny warranty claims deemed abusive or false
Blacklist accounts engaging in policy violations

💼 6. Final Authority

All abuse cases are reviewed internally by our management. DubaiScooters.ae holds the right to make the final decision on whether a claim is valid, abusive, or fraudulent.