Service Warranty Policy

At Dubai Scooters, we strive to ensure the highest level of satisfaction with our electric scooters. Our comprehensive warranty policy provides peace of mind, allowing you to enjoy your scooter with confidence. Below, you will find the details on how to claim warranty service for your product.

How to Claim Your Warranty

If you encounter any issues with your electric scooter that you believe are covered under our warranty, please follow these steps to initiate a service request:

1. Submit a Service Request:

   • Send an email to sales@dubaiscooters.ae with the subject line “Warranty Service Request”.
   • Include the following information in your email:
     • Full name
     • Contact details (phone number and email)
     • Order number
     • Date of purchase
     • Detailed description of the issue
     • Relevant photos or videos of the issue (if available)

2. Pickup Arrangement:

   • After receiving your email, our team will arrange for a courier to pick up your electric scooter from your location.
   • The Pickup and Drop Off Delivery Service has a Fee, which we will Disclose to you based on your Location.

3. Inspection and Evaluation:

   • Once we receive your scooter, our technicians will inspect and evaluate the issue to determine if it is covered under our warranty terms.
   • We will inform you of the results of the inspection.

4. Warranty Coverage Determination:

   • Under Warranty: If the issue is covered by the warranty, we will repair or replace the defective part(s) at no charge and prepare the scooter for return delivery.
   • Out of Warranty: If the issue is not covered by the warranty, we will send you a quote for the necessary repairs.

5. Approval and Fixing:

   • If you approve the repair quote, we will proceed with the repairs and prepare your scooter for return delivery.
   • If you do not approve the repair quote, we will return the scooter to you in the condition it was received.

6. Delivery Costs:

   • The delivery cost to return the scooter to you is based on your Location.
   • Total courier charges for pickup and return delivery is based on your Location.

Warranty Coverage and Exclusions

For detailed information about what is covered under our warranty and the conditions that may void the warranty, please refer to our Warranty Disclaimer.

Customer Responsibilities

• Proper Maintenance: Ensure your electric scooter is maintained according to the guidelines provided in the user manual.
• Safe Usage: Use the scooter in accordance with the safety instructions and guidelines provided.
• Timely Reporting: Report any issues as soon as they arise to avoid further damage and to ensure timely service.

Contact Information

If you have any questions or need further assistance, please do not hesitate to contact our customer service team:

• Email: sales@dubaiscooters.ae
• Phone: +971 50 662 84 02
• Address:

  Office: Sharjah, Sharjah Book Authority.

  Sheikh Mohammed Bin Zayed Rd – Al Zahia, United Arab Emirates.

  Office Working time
  10:00 – 20:00
  Monday to Saturday.

  Delivery Time in UAE
  14:00 – 24:00
  Monday to Friday

Thank you for choosing Dubai Scooters. We are dedicated to ensuring you have the best experience with our products and services.