🆘 Help Center – DubaiScooters.ae

Find answers, get support, or speak directly with our team. We're here to help before and after your ride.

🏢 Legal Information

Company: Create Max FZ LLC
Authorized Dealers: Kugoo & Engwe
License: UAE Registered
Showroom: Dragon Mart 2, Shop GC70

📄 Terms & Conditions

🔒 Privacy Policy

🛠️ Warranty Info

📜️ Refund Policy

📞 Contact Directory

After Sales Support: support@dubaiscooters.ae / +971567167994
Direct Sales / WhatsApp: sales@dubaiscooters.ae / +971506628402
Manager (Operations): manager@dubaiscooters.ae
CEO: ceo@dubaiscooters.ae

📩 Warranty Claims 🛠️ Service & Repair 😠 Submit a Complaint ❓ Frequently Asked Questions

📝 Complaint Handling

If you are unhappy with any service, product, or communication, you may file a complaint via:

Email: manager@dubaiscooters.ae
Escalation: ceo@dubaiscooters.ae (final review only)

Complaints are usually reviewed within 2 business days.

🛡️ Warranty Claims

Submit all claims to support@dubaiscooters.ae with the following:

Order number or invoice
Clear video proof of the issue
Description of the problem

Warranty is only valid for scooters bought through authorized UAE sellers.

🔧 Need Service?

Contact us on WhatsApp at +971 56 71 67 994 or email support@dubaiscooters.ae. We offer:

Diagnostics & Repairs
Pickup & Drop-Off (Dubai only)
Brake, battery, or tuning services

📁 Shipping & Delivery

How long does delivery take in UAE?

1–2 business days for UAE orders.

Do you deliver to Saudi Arabia, Qatar, Oman, or Bahrain?

Yes, we ship to all GCC countries listed.

Can I schedule my delivery date?

Contact us 24h before delivery via email.

What courier services do you use?

We use Flash Express, SMSA, and private couriers.

How can I track my delivery?

Use the tracking section on our Help Center page.

📁 Payments & Orders

What payment methods do you accept?

We accept card, cash (UAE), and online payment.

Do you offer Cash on Delivery (COD)?

Yes, available for UAE customers.

Can I pay with credit card or installment?

Yes, card and installment plans are accepted.

How do I cancel or change my order?

Email us before dispatch to modify your order.

Do you provide an invoice with the order?

Yes, digital or printed invoice included.

📁 Warranty & Returns

How long is the warranty period?

1 year on battery and motor.

What is covered under warranty?

Battery, motor are covered.

How do I submit a warranty claim?

Send us video proof + order invoice via email.

What if my scooter arrives damaged?

Send photos/video proof same day of delivery.

Can I return my scooter after delivery?

Yes, within 24h if unused and packaged.

📁 Technical Support

What if my scooter won’t turn on?

Check battery, reset, and contact support if needed.

How do I connect the app to my scooter?

Download the app and pair via Bluetooth.

What is the correct charging time?

3–6 hours depending on battery size.

Do you offer spare parts?

Yes, most parts are in stock or by request.

Where can I service my scooter?

Visit our branches or book a pickup.

📁 Scooter Features

What is the max speed of the scooter?

Up to 50–75 km/h depending on the model.

How far can the scooter travel on a full charge?

Between 40–70 km depending on the model and terrain.

Is the scooter water-resistant?

Most models are IP54 water-resistant.

Can I upgrade the battery or motor?

Some models support upgrades – contact us.

Does it support off-road riding?

Yes, certain models are off-road capable.

📁 Registration & Legal

Is it legal to ride scooters in Dubai?

Yes, in permitted areas like dedicated bike lanes.

Do I need a license to ride in UAE?

Yes, or an electric scooter driving permit.

Can I get a driving permit from DubaiScooters.ae?

Yes, if you purchase through us and qualify.

What are the fines for illegal riding?

Riding without license or helmet may incur fines.

Where am I allowed to ride the scooter?

Public paths, sidewalks, and approved areas.

📁 Maintenance & Safety

How often should I service my scooter?

Every 2–3 months or after heavy use.

How do I maintain the brakes and tires?

Check pads monthly and inflate tires as needed.

What safety gear do you recommend?

Helmet, elbow/knee pads, and gloves.

Can I wash my scooter with water?

Wipe with damp cloth – don’t hose down.

How can I improve battery life?

Avoid deep discharges and overcharging.

📁 Offers & Promotions

Do you offer holiday or birthday discounts?

Yes, during select holidays and occasions.

How can I use my discount code?

Enter your promo code at checkout.

Do you have bundle offers?

Yes, discounts apply to some bundles.

Are there any seasonal sales?

Yes, via homepage banners or email list.

How do I subscribe for promotions?

Subscribe via footer or pop-ups.

📁 Customer Service

How do I contact after-sales support?

Email support@dubaiscooters.ae or call WhatsApp.

Can I speak to someone via video call?

Yes, schedule via Help Center.

Where are your service centers located?

Dubai (Dragon Mart 2) and Deira branches.

Do you offer pick-up service for repair?

Yes, available in UAE for repairs and service.

How fast do you respond to emails?

Usually within 1–6 business hours.

📁 Account & Tracking

How do I track my order status?

Use the tracking section on our Help Center page.

Can I order without creating an account?

Yes, you can checkout as guest.

Will I receive notifications about my delivery?

Yes, via SMS or WhatsApp tracking updates.

What if my tracking number doesn’t work?

Contact us – we’ll help verify tracking.

Can I request delivery to another address?

Yes, just update your shipping address at checkout.

Warranty & Service — Segway Ninebot (Official Process)

Segway claims are handled only through the Segway Mobility app. Your scooter’s Serial Number (SN) is linked in the app, and warranty status is verified automatically.

Official App Only

Claim through the Segway Mobility App

Install & sign in
 App Store ▶ Google Play
Pair your scooter
The app links your device by Serial Number (SN). Warranty status appears automatically after pairing.
Open Service tab (footer)
Tap Service → Warranty/Repair, select your device, and start a claim.
Submit your claim
- Describe the issue
- Upload photos/videos of the fault
- Attach proof of purchase (invoice/receipt)
Segway reviews & contacts you
The case is routed to the regional Segway service partner. They’ll arrange drop‑off, shipping, or repair scheduling.

What you’ll need

Device paired in the app (SN linked)
Proof of purchase from the original seller
Clear photos/videos of the fault

FAQ — Segway claims

Do I contact the shop?
No. Claims are submitted in the app; Segway’s system assigns the case to the official service partner.

Second‑hand scooter?
You can pair and see status. Claims usually require original proof of purchase and region eligibility.

App won’t pair?
Check Bluetooth, battery, and try near outdoors. SN is also on the box/under-deck; contact Segway support via the app if pairing fails.

What voids warranty?
Water ingress, crash/impact damage, modifications, or repairs done by non‑authorized centers.

Can’t access the app? Use Segway’s official online repair portal: Request Repair. (One request per Serial Number.)

DubaiScooters.ae Support

Kugoo & Kugoo Kirin — Claim with Us

We are an authorized seller for Kugoo & Kugoo Kirin. For warranty or paid service:

Include: order number, model, fault description, photos/videos
We diagnose and confirm coverage, then repair/replace per policy

Email Support

Out‑of‑Warranty Segway? We can still help.

If your Segway claim is rejected or out of warranty, we offer paid diagnostics and repair (subject to parts availability).

Request Paid Repair

Important: If any non‑authorized repair was done before, Segway warranty may be void. Always file the app claim first while in warranty.

💳 Tabby Applications – FAQ

Tabby availability is decided instantly during checkout by Tabby’s systems (not by DubaiScooters.ae). Enter your full details first, then look for Tabby in the payment methods.

Why does Tabby not appear as a payment option at checkout?

After you fill in your name, address, and phone number at checkout, our system checks with Tabby.

Tabby appears → You’re eligible and can use Tabby.
Tabby doesn’t appear → You’re currently not eligible based on Tabby’s assessment.

Eligibility is primarily linked to your phone number and Tabby’s internal credit criteria.

Can I try a different phone number to get approved?

Yes. If Tabby doesn’t show, you may try a different active UAE phone number that is registered in your name. Make sure all details match your official records (e.g., Emirates ID).

I’m eligible but Tabby still declines my payment—why?

Even if Tabby appears, your payment could be declined due to factors like available spending limit, order value, or previous overdue payments on your Tabby account.

Does DubaiScooters.ae influence Tabby approvals or limits?

No. All approvals, limits, and risk checks are handled by Tabby. We can’t override their decision. If you need help with eligibility or limits, please contact Tabby Support directly.

Can DubaiScooters.ae send me a manual payment link if I can’t pay with Tabby during checkout?

✅ Yes! If you experience any issues using Tabby during checkout, DubaiScooters.ae can send you a secure manual Tabby payment link to pay the full amount.

📍 Available for customers in UAE and Saudi Arabia.
💳 Works the same way as checkout Tabby payments — you can choose installments or pay later if eligible.

🔹 If you are not a Tabby user or Tabby is unavailable for you, we can also send a secure alternative payment link (credit card, debit card, or other supported methods).

To request a manual payment link, please contact our support team with your order details.

📩 Contact Tabby Support 📱 Download for Android 🍏 Download for iOS

📦 Track My Order

Stay updated on your delivery status in real-time. Enter your tracking number below to see the latest updates for your order from DubaiScooters.ae.

ᯓ➤ Shipping Tracking

Track your orders, get support, and understand our policies – all in one place.

📦 Track Your UAE Order (Flash Courier)

🇸🇦 Track Your Saudi Order

🚚 Track Your GCC Order (SMSA Express)

↪️ Sender: Create Max FZ LLC [dubaiscooters.ae]

Company: Create Max FZ LLC
Authorized Dealers: Kugoo & Engwe
License: UAE Registered
Showroom: Dragon Mart 2, Shop GC70

📄 Terms & Conditions

🔒 Privacy Policy

🛠️ Warranty Info

📜️ Refund Policy

📞 Contact Support

After Sales: support@dubaiscooters.ae | 📱 056 716 7994
Sales: sales@dubaiscooters.ae | 📱 058 589 8795
Manager: manager@dubaiscooters.ae
Complaints: ceo@dubaiscooters.ae

📝 Submit a Complaint

💬 Live Chat

🎥 Video Call

⚠️ Authorized Seller Notice

Only buy from authorized dealers to keep your warranty valid. Avoid fake sellers.

Battery Safety & Liability Policy

Short Notice: Use only the original charger. Charge indoors on a hard, non‑flammable surface. Do not charge unattended or in heat/direct sun. Damage from misuse, overcharging, or improper storage/parking is not covered. DubaiScooters.ae is not responsible for incidents caused by customer negligence.

View full policy

1) Customer responsibilities

Use only the original/OEM charger and cable supplied or approved for the product.
Charge indoors in a dry, ventilated area on a hard, non‑flammable surface; keep away from flammables.
Do not charge unattended (including overnight); disconnect once full.
Do not charge/store/park in direct sun, hot vehicles, or high‑heat areas.
Stop using damaged/swollen/overheating batteries or chargers; contact support.
No modifications to battery, BMS, wiring, charger, firmware, or unapproved add‑ons.

2) Examples of negligence/misuse

Overcharging or leaving on charge unattended/overnight.
Using third‑party/incompatible chargers or adapters.
Parking/charging/storing in heat or direct sunlight.
Using the product after impact, water ingress, or with visible battery damage.
DIY electrical/firmware modifications.

3) Warranty & coverage

Warranty excludes damage, fire, or loss caused by misuse, negligence, improper charging/storage, third‑party chargers, unauthorized repairs/modifications, or failure to follow instructions. Proven manufacturer defects remain covered within the warranty period.

4) Limitation of liability

To the maximum extent permitted by law, DubaiScooters.ae/Create Max FZ‑LLC are not liable for loss, injury, or consequential damages arising from customer negligence, misuse, or breach of this Policy. Where liability cannot be excluded, it is limited to repair, replacement, or refund of the product.

5) Indemnity

You agree to indemnify and hold harmless DubaiScooters.ae/Create Max FZ‑LLC from claims and costs arising from your breach, misuse, or negligence.

6) Incident reporting

In case of smoke/heat/fire, prioritize safety, evacuate, call Civil Defence (997)

This Policy supplements the user manual. Nothing here limits non‑waivable rights under applicable UAE consumer laws.

Checkout Acknowledgment (tick‑box): I will use only the original charger, never charge unattended/overnight, and never charge/store/park in heat or direct sun. I understand fire/damage from misuse, overcharging, improper storage/parking, third‑party chargers, DIY modifications, or negligence is not covered and DubaiScooters.ae is not liable, except as required by law.

🔐 Spare Parts Replacement — Ownership Verification

For security-critical parts like Key Modules and NFC Units, we must verify ownership before we proceed.

📑 See Requirements 🛠️ Request Replacement

✅ What you need

Documents required

Proof of purchase (invoice/receipt) with seller, date, model, and buyer name.
Serial Number (SN) from the box/under-deck or inside the app.
Your ID (front) — Emirates ID or passport front.
Photos of the scooter — including SN label.

For company purchases: add trade license + authorization letter.

🛠️ Start

Request Key Module / NFC Replacement

Contact us via Email or WhatsApp with attachments.

📧 Email Support 💬 WhatsApp +971 56 716 7994

❓ FAQ

Common questions

Can I buy without proof?

No. Ownership must be verified.

I bought second-hand?

Provide bill of sale + photos + SN. We still check against theft reports.

How long does it take?

Usually 1–3 business days with clear documents.

📞 Contact

Need help?

Email: support@dubaiscooters.ae
WhatsApp: +971 56 716 7994
Service Center: Dragon Mart 2, Shop GC70, Dubai

DubaiScooters.ae • Secure spare parts replacement

Click outside to hide the comparison bar

Compare