Warranty Claims, Motor & Battery Coverage

If your electric scooter, e-bike, or electric dirt bike has a genuine manufacturer defect, DubaiScooters.ae will support you through inspection, diagnosis, repair, or replacement according to the warranty terms below.

Warranty Coverage

DubaiScooters.ae provides a 12-month limited warranty for motor and battery only, subject to inspection and warranty eligibility.

What Is Covered?

• Battery failure caused by a verified manufacturing defect.
• Motor failure caused by a verified manufacturing defect.
• Internal motor or battery faults affecting normal operation under normal personal use.
• Approved repair or replacement of the defective motor or battery.

What Is Not Covered?

• Water damage, rain damage, flooding, or moisture entering electrical parts.
• Crash damage, impact damage, misuse, neglect, or overloading.
• Unauthorized modification, tuning, disassembly, or repair.
• Consumables and wear-and-tear parts including tires, tubes, brake pads, lights, plastics, scratches, and cosmetic damage.
• Dashboard, meter, display, throttle, brake levers, light keys, key modules, controller, BMS, and accessories.

Brands Covered

Warranty Conditions

• Warranty starts from the document issue date, invoice date, or confirmed online order date.
• The customer must provide a valid invoice, order number, or sales confirmation document.
• The product serial number must be intact, readable, and match the purchase record where applicable.
• The scooter must be used under normal personal use and within the designed load capacity.
• The customer must use only the original charger or an officially approved charger.
• The scooter and battery must be charged and stored indoors in a cool, dry, ventilated place.
• The battery must not be left empty for long periods and should be charged regularly.
• Final warranty approval is always subject to technical inspection by the authorized service team.

Causes That Void Warranty

• Repairing, opening, or servicing the product at a non-authorized service center.
• Using third-party, non-original, or incompatible chargers.
• Overcharging, improper charging, or leaving the scooter charging unattended for unsafe periods.
• Leaving the battery empty or not charging it properly for more than 2 weeks.
• Parking, storing, or charging the scooter in direct sunlight or high heat above 45°C.
• Water exposure, rain exposure, flooding, washing with water pressure, or riding through deep water.
• Accident, collision, fall, impact, misuse, abuse, neglect, or overloading.
• Modifying wiring, connectors, controller, motor, BMS, battery, throttle, or display system.
• Using the scooter for commercial rental or delivery service without written warranty approval.
• Removing, cutting, bypassing, or modifying factory safety systems including brake sensors.

Warranty Notice: Brake Sensor Modification

Cutting, disconnecting, bypassing, removing, or modifying the original brake sensor system will immediately void warranty coverage related to the controller, motor, wiring harness, display, throttle system, braking system, and any connected electrical components.

How to Submit a Warranty Claim

1. Email support@dubaiscooters.ae with your warranty request.
2. Attach order number or invoice copy.
3. Attach video showing the problem.
4. Attach photo of serial number if available.
5. Wait for inspection and approval from the service team.

Shipping Fees

DubaiScooters.ae does not cover shipping fees for products received or sent back for warranty claims or inspections. Customer must cover the shipping fees.

UAE Consumer Protection Compliance

This warranty policy is provided in accordance with UAE consumer protection principles. Where UAE law grants mandatory consumer rights, those rights take precedence over this policy.

Final Warranty Disclaimer

DubaiScooters.ae only processes warranty claims for units purchased from DubaiScooters.ae or verified UAE authorized sellers. Fake, altered, tampered, modified, or non-authorized claims will be rejected.

To the maximum extent permitted by UAE law, DubaiScooters.ae and DBSCOOTERS FZE LLC are not liable for indirect or consequential losses, including loss of use, transport costs, lost income, delays, or third-party repair costs. Warranty obligation is limited to inspection, repair, or replacement of the approved defective motor or battery.

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